The ACP Direct team have prepared the following answers to our customers most
frequently asked questions. We hope they will help solve your queries. If you
are still unsure about something please do not hesitate to call our friendly
airport parking support team on: 0870 733 2157.
Why should I pre-book my airport car parking?
When should I book my airport car parking?
What is the difference between 'on' and 'off' parking?
What is meet and greet parking?
How do I book my airport parking?
Can I make savings by booking through ACP Direct?
Is your web site secure?
How do I know my booking is confirmed?
Where do I go when I get to the airport?
How much time should I accommodate for parking?
How often do the transfer buses run?
How do I know my car will be safe while I am away?
Why Pre-book your airport car
parking?
Quite simply, it is cheaper, you will have a
wider range of car parking options and you will be guaranteed a space.
By failing to pre-book your airport car parking you will
be charged a gate rate? This is a set amount you will be charged for a parking
space upon arriving, and will tend to be up to 25% more than a pre-booked space.
Likewise, by searching online you will be able to make
price comparisons between on and off parking, so that you're guaranteed to get
the best deal possible.
Arriving at most major UK Airports you will, likewise,
tend only to be directed to official long stay airport car parks rather than
cheaper privately owned car parks where greater saving can be made.
Above all, by pre-booking your airport car parking you
can arrive at the airport
When should I booking my airport car
parking?
As early as possible. While it is possible to
book your airport car parking up until the day before travel, we would recommend
booking as soon as you have confirmed your flight details.
This is to ensure that you get the very best deal
possible on your airport car parking. The later you leave your booking, the
more likely there will be an increase in the price of the parking space, as
demand for spaces on each particular date increases.
Naturally, the earlier you book, the greater the choice
of parking options there will be available. During holiday periods, in
particular, there is far more likely to be a heavier demand for parking spaces
and thus certain parking options may become full.
What is the difference between 'on'
and 'off' parking?
Throughout most of the UK's major airports you will be
given two options when you book your car parking. You can either park your car
at the airport's official long stay car park at the airport (on parking) or at
the a privately owned car park very close to the airport (off parking).
Depending upon the size and popularity of the airport,
there may be a choice of 'on' and 'off' airport car parks to choose from to meet
the demand.
When booking your airport car parking, it is important
to consider several factors in relation to 'on' and 'off' providers as the two
types of parking available often operate differently.
Off Airport Parking
Off Airport Parking tends to be located roughly 10 minutes from the main
airport terminals. When you arrive at your terminal, you will leave your car
with a member of the parking staff who will proceed to park your car on your
behalf. This helps to save time and hassle, and you will continue your journey
to the airport terminal via a transfer bus. This system is also referred to as
block parking.
On Airport Parking
Unlike an off airport car park, you will be expected to
park your car yourself and, importantly, to remember where you parked your car
on your return. You will not be guided to a parking space. To make your way to
the airport terminal, you will need to catch a transfer coach.
What is Meet and Greet Parking?
Meet and Greet Parking is a special service. A
member of staff will meet you at the terminal and will take your car to the
airport car park for you. This service is by far the most rapid, and can save
you transfer time.
How do I book my airport parking?
You can book your airport car parking securely online or
by telephone.
To book securely online:
- Click here to go to the booking form
- Select the airport you will be flying from.
- Select the time and date you intend to travel to and
from.
- Select the number of passenger travelling.
- Click the instant quote button - this will provide
you with a list of discounted car parking options.
- Click the 'book' button to select the airport car
parking deal which matches your needs.
- You will now be taken to our secure online booking
form where you can complete your payment and contact details securely online.
- You will then instantly receive confirmation of your
booking online by email and on-screen.
- Print and/or save your booking confirmation. This
will contain your confirmation reference number and arrival procedure details
along with directions to reach the airport.
To book by Telephone - 0870 733 2157
- Simply dial 0870 733 2157
and you will be connected to one of our airport car parking specialists
who are ready to assist you with your booking.
- You will need to provide them with your dates of
travel and airport you will be departing from.
- You can pay securely by credit or debit card.
- You will then receive your confirmation booking
reference over the telephone.
Can I make savings by booking through
ACPDirect?
Yes, by booking with ACP Direct you can make savings of
up to 40% off normal rates. Plus by booking online, you can choose the right
type of parking to meet your requirements.
We can offer such great savings, because we don't offer
just one car parking option, so you can compare rates to get the best deals.
Some of our providers can offer low prices, because
their parking space is found off the actual airport site, so land prices are
less of a premium and therefore the savings can be passed onto the customer.
Is your website secure?
Yes, all booking details are protected by industry standard 128 bit SSL
encryption to ensure that all your details are kept safe.
How do I know my booking is
confirmed?
Once you have completed your booking, and your payment
is accepted, you will receive a booking confirmation by email - this will
contain your pre-paid parking voucher and directions to the car park you have
chosen.
It is important that you print this email off or to make a note of the booking
reference as you will require this to validate your parking space when you
arrive at your chosen car park.
Where do I go when I get to the
airport?
When you receive your confirmation email, you will also
receive directions to the airport car park you have chosen. If you book by
telephone, then you will be given directions by one of our telephone operators.
If you are in doubt where to go, you can find further directions by following
the links on our homepage to your chosen airport car park.
How much time should I
accommodate for parking?
It is important when scheduling your trip to accommodate plenty of time to park
your car and to catch the airport terminal transfer coach. At very large
airports such as Gatwick and Heathrow, the car park can often be quite a
distance from the actual airport.
Generally speaking, on airport car parks are closer to
the airport terminals than off airport car parks. Transfer times usually vary
between 5 and 30 minutes, though this will depend upon the actual size of the
airport.
How often do the transfer buses run?
Transfer schedules vary from airport to airport, though every 10 minutes
tends to be the average interval between transfer buses. For more information,
follow the 'Information' link by your chosen airport car park when booking your
airport car parking space.
How do I know my car will be safe
while I am away?
All the airport car parks we use have 24 security to
ensure that your vehicle is protected around the clock. As a general rule,
private airport car parks are securer in so far as the general public are
restricted to a front reception and will not have access to the car park itself.
Security measures at many car parks include:
- 24 hour security protection.
- Closed Circuit Television (CCTV).
- Floodlight protection during the night.
- Barrier tamper proof fencing throughout.
Further questions and queries.
If you have any questions or queries not covered by our
airport parking guide, please contact us. We will
endeavour to answer your queries posted online within 48 hrs.
Please forward any recommendations or other comments via
our online contact form. |